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FAQs

Do I need to be 18 to buy from The Tease Den?

You must be the age of majority to buy from this site.

Do you ship in discreet packaging?

Parcels are discreetly packaged in unmarked envelopes or boxes, without any branding from our company.

What is your return policy?

Given the intimate nature of our products, no returns or exchanges are accepted, even for unopened items. This policy prioritizes the health and safety of our employees and customers.

In case of receiving the incorrect item or a defective product, please contact our customer care team for assistance at info@theteaseden.com and we will get back to you within 24-48 hours.

My toy smells weird. How do I fix it?

Some products made from rubber, latex, jelly and TPR blends may have a strong smell due to the nature of the material and manufacturing. When you first open a product, it will go through a process called "outgassing", just like that new car smell. It should go away after a little while.

If the scent persists, the scent can be reduced or eliminated with regular washing using soap and water or toy cleaner.

How long does it take to ship my order?

Please allow 2-3 days for fulfilment before shipping. We ship via USPS and your order will arrive generally within 3-7 days.

How much is shipping?

We offer FREE Shipping on orders over $150. For orders under $150, standard flat rate shipping is $15 with USPS

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